Comments on The Exari Blog: The insidious nature of the billable hour

Hi Margaret, I completely agree with your comment...

2009-12-08T22:07:50.790-05:00

Hi Margaret,

I completely agree with your comment that firms using document assembly could "offer more flexible charging structures."

For example, one option could be to charge a fixed rate for generating a first draft of an agreement, and then charge by the hour for negotiation. This would provide firms and their clients with more predictability.

Important to this conversation is the storage and ...

2009-12-04T08:58:32.104-05:00

Important to this conversation is the storage and retrieval of new mediums into document assembly. The content and discussions in social media play into the assembly of information for clients.

This is also a utility - at least in the short term - to continue to find ways to measure a billable hour if advice or work is done in social media on behalf of a client.

I do agree

Clients want good old fashioned customer service a...

2009-12-02T05:35:08.485-05:00

Clients want good old fashioned customer service and value for money, and if the lawyers' 'product' is packaged in this way - and actually does what it says on the tin, - clients will accept it.

It's true that some clients prefer 'billable hours' because, as you say, it is a concept they understand. However, I - like many others - also offer fixed rate work to